SBBS Avanti Professional Fair Usage Policies

Simply Balanced Business Services believes that all customers should be able to enjoy the benefits of their Satellite Broadband services. Our services are built around the idea that light users pay less for their connection, and heavy users pay more based around how much data they use.

This procedure ensures quality of service across all of our services, and no one experiences poor performance due to excessive use by a small handful of customers. If we did not implement a Fair Usage Policy or FUP then we could experience poor speeds across the network with approximately 80% of all data allowance being consumed by approx. 20% of customers.


How it works

All of the different service levels are given their own FUP. In any given month there is a maximum amount of data you can transfer. If you exceed this limit then the Fair Access Policy will take effect as described below.

We will never throttle your service to a low telephone modem data rate (64kbps both ways).


PRO 14GB FUP

Professional satellite service providing up to 14 GBytes per month. This is ideal for low data usage professional requirements or small offices with one of two users requiring the Internet for browsing and email.

The Fair Usage Policy (FUP) starts to operate when 10 GBytes have been used in the month. The FUP gradually reduces the maximum up to speeds until either the data limit is reached when the service redirects to the portal web page or the end of the month is reached when the data usage counter is reset and the up to speed set to 15 Mbps down and 2.5Mbps up.

When the FUP starts a warning email is sent and GByte boosters can be purchased to restore the up to speeds to 15Mbps/2.5BMbps while the booster has data volume capacity left. Boosters can also be purchased when the service is redirected to allow the service to continue.

Note that our PRO services all include the NIGHT UNLIMITED where you have unlimited data usage between 00:00 hours and 07:00 hours GMT. Data volume during this time is not counted towards your total so you can schedule large data transfers during this time to help keep within your data volume limit.


PRO 35GB FUP

Professional satellite service providing up to 35 GBytes per month. This is ideal for medium data usage professional requirements or small offices with two to four users requiring the Internet for browsing and email or if you have some higher data volume files t regularly transfer.

The Fair Usage Policy (FUP) starts to operate when 25 GBytes have been used in the month. The FUP gradually reduces the maximum up to speeds until either the data limit is reached when the service redirects to the portal web page or the end of the month is reached when the data usage counter is reset and the up to speed set to 15 Mbps down and 2.5Mbps up.

When the FUP starts a warning email is sent and GByte boosters can be purchased to restore the up to speeds to 15Mbps/2.5BMbps while the booster has data volume capacity left. Boosters can also be purchased when the service is redirected to allow the service to continue.

Note that our PRO services all include the NIGHT UNLIMITED where you have unlimited data usage between 00:00 hours and 07:00 hours GMT. Data volume during this time is not counted towards your total so you can schedule large data transfers during this time to help keep within your data volume limit.


PRO 70GB FUP

Professional satellite service providing up to 70 GBytes per month. This is ideal for medium to high data usage professional requirements or offices with four to eight users requiring the Internet for browsing and email and some regular high data volume file transfers.

The Fair Usage Policy (FUP) starts to operate when 50 GBytes have been used in the month. The FUP gradually reduces the maximum up to speeds until either the data limit is reached when the service redirects to the portal web page or the end of the month is reached when the data usage counter is reset and the up to speed set to 15 Mbps down and 2.5Mbps up.

When the FUP starts a warning email is sent and GByte boosters can be purchased to restore the up to speeds to 15Mbps/2.5BMbps while the booster has data volume capacity left. Boosters can also be purchased when the service is redirected to allow the service to continue.

Note that our PRO services all include the NIGHT UNLIMITED where you have unlimited data usage between 00:00 hours and 07:00 hours GMT. Data volume during this time is not counted towards your total so you can schedule large data transfers during this time to help keep within your data volume limit.


PRO 105GB FUP

Professional satellite service providing up to 105 GBytes per month. This is ideal for high data usage professional requirements or offices with eight to ten users requiring the Internet for browsing and email and some regular high data volume file transfers.

The Fair Usage Policy (FUP) starts to operate when 75 GBytes have been used in the month. The FUP gradually reduces the maximum up to speeds until either the data limit is reached when the service redirects to the portal web page or the end of the month is reached when the data usage counter is reset and the up to speed set to 15 Mbps down and 2.5Mbps up.

When the FUP starts a warning email is sent and GByte boosters can be purchased to restore the up to speeds to 15Mbps/2.5BMbps while the booster has data volume capacity left. Boosters can also be purchased when the service is redirected to allow the service to continue.

Note that our PRO services all include the NIGHT UNLIMITED where you have unlimited data usage between 00:00 hours and 07:00 hours GMT. Data volume during this time is not counted towards your total so you can schedule large data transfers during this time to help keep within your data volume limit.


PRO 168GB FUP

Professional satellite service providing up to 168 GBytes per month. This is ideal for high data usage professional requirements or offices with ten to fifteen users requiring the Internet for browsing and email and some regular high data volume file transfers. This would also support regular video streaming in offices with less people.

The Fair Usage Policy (FUP) starts to operate when 120 GBytes have been used in the month. The FUP gradually reduces the maximum up to speeds until either the data limit is reached when the service redirects to the portal web page or the end of the month is reached when the data usage counter is reset and the up to speed set to 15 Mbps down and 2.5Mbps up.

When the FUP starts a warning email is sent and GByte boosters can be purchased to restore the up to speeds to 15Mbps/2.5BMbps while the booster has data volume capacity left. Boosters can also be purchased when the service is redirected to allow the service to continue.

Note that our PRO services all include the NIGHT UNLIMITED where you have unlimited data usage between 00:00 hours and 07:00 hours GMT. Data volume during this time is not counted towards your total so you can schedule large data transfers during this time to help keep within your data volume limit.



PRO 210GB FUP

Professional satellite service providing up to 210 GBytes per month. This is ideal for very high data usage professional requirements or offices with fifteen to twenty users requiring the Internet for browsing and email and some regular high data volume file transfers. This can also support regular video streaming where there are less users in the office.

The Fair Usage Policy (FUP) starts to operate when 150 GBytes have been used in the month. The FUP gradually reduces the maximum up to speeds until either the data limit is reached when the service redirects to the portal web page or the end of the month is reached when the data usage counter is reset and the up to speed set to 15 Mbps down and 2.5Mbps up.

When the FUP starts a warning email is sent and GByte boosters can be purchased to restore the up to speeds to 15Mbps/2.5BMbps while the booster has data volume capacity left. Boosters can also be purchased when the service is redirected to allow the service to continue.

Note that our PRO services all include the NIGHT UNLIMITED where you have unlimited data usage between 00:00 hours and 07:00 hours GMT. Data volume during this time is not counted towards your total so you can schedule large data transfers during this time to help keep within your data volume limit.


BUSINESS CONTINUITY L

Geographically independent Internet back up service for Low Risk Requirements. This service provides a back up access to the Internet if the main terrestrial Internet link fails. It provides 1GByte per calendar month.

If the service is used then if more than 1GByte is used in the month, then a charge of 7.30+VAT is made per excess GByte or part GByte used over the satellite link. With just 1GByte included this service is based on a low risk that the back up service is required.

It is recommended that the service is tested at least once a month. The included GByte level is sufficient for such testing.


BUSINESS CONTINUITY M

Geographically independent Internet back up service for Medium Risk Requirements. This service provides a back up access to the Internet if the main terrestrial Internet link fails. It provides 4GBytes per calendar month.

If the service is used then if more than 4GByte is used in the month, then a charge of 7.30+VAT is made per excess GByte or part GByte used over the satellite link. With just 4GByte included this service is based on a medium risk that the back up service is required.

It is recommended that the service is tested at least once a month. The included GByte level is sufficient for such testing.


BUSINESS CONTINUITY H

Geographically independent Internet back up service for High Risk Requirements. This service provides a back up access to the Internet if the main terrestrial Internet link fails. It provides 10GByte per calendar month.

If the service is used then if more than 10GByte is used in the month, then a charge of 7.30+VAT is made per excess GByte or part GByte used over the satellite link. Whith just 1GByte included this service is based on a high risk that the back up service is required.

It is recommended that the service is tested at least once a month. The included GByte level is sufficient for such testing.



Remember you can always monitor your usage through our secure client portal

If you are unsure as to which option will suit your needs the best please contact us on 01467 624 543