SBBS Avanti Residential Fair Usage Policies

Simply Balanced Business Services believes that all customers should be able to enjoy the benefits of their Satellite Broadband services. Our services are built around the idea that light users pay less for their connection, and heavy users pay more based around how much data they use.

This procedure ensures quality of service across all of our services, and no one experiences poor performance due to excessive use by a small handful of customers. If we did not implement a Fair Usage Policy or FUP then we could experience poor speeds across the network with approximately 80% of all data allowance being consumed by approx. 20% of customers.


How it works

All of the different service levels are given their own FUP. In any given month there is a maximum amount of data you can transfer. If you exceed this limit then the Fair Access Policy will take effect as described below.

We will never throttle your service to a low telephone modem data rate (64kbps both ways).


RESIDENTIAL 7GB FUP

The RESIDENTIAL 7GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 7GBytes of data volume per month suitable for a light Internet user.

The FUP starts once 5 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


RESIDENTIAL 14GB FUP

The RESIDENTIAL 14GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 14 GBytes of data volume per month.

The FUP starts once 10 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


RESIDENTIAL 28GB FUP

The RESIDENTIAL 28GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 28 GBytes of data volume per month.

The FUP starts once 20 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


RESIDENTIAL 42GB FUP

The RESIDENTIAL 42GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 42 GBytes of data volume per month.

The FUP starts once 30 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


RESIDENTIAL 70GB FUP

The RESIDENTIAL 70GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 70 GBytes of data volume per month.

The FUP starts once 50 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


RESIDENTIAL 105GB FUP

The RESIDENTIAL 105GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 105 GBytes of data volume per month.

The FUP starts once 75 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


RESIDENTIAL 140GB FUP

The RESIDENTIAL 140GB package is a fast up to 15Mbps download and up to 2.5Mbps upload broadband service providing 140 GBytes of data volume per month.

The FUP starts once 100 GBytes have been used during any monthly period.

RESIDENTIAL FUP services provide the15Mbps maximum speed unaltered until just over 70% of the monthly data volume usage has been used during the month. If this is exceeded, an email is sent and the Fair usage policy starts t take effect. This gradually reduces the maximum data rate available as more data is used over the service during the month period. If the data volume limit is exceeded then the service is redirected to the portal web site showing the data volume usage.

GByte boosters can be purchased to reset the maximum data rate to the 15Mbps/2.5Mbps level while there is GByte booster data volume available. At the start of each monthly period the data volume usage counter is reset to zero and the maximum data rate set to 15Mbps down and 2.5Mbps up.

The monthly period start is defined as the day of the month when your terminal was installed. The portal web site states the start of the monthly period.


Pay-As-You-Go

The Pay-As-You-Go (PAYG) service is ideal for holiday homes or any requirement for short term or occasional use.

The PAYG service is based on an up to 8Mbps down and up to 2Mbps down maximum data rate. Actual speed will depend on demand.

Determine how much data volume you will require over the next 30 days and purchase these in units of GBytes. You have to use this purchased data volume within the next 30 days after which any unused GBytes are lost. However if you purchase more GBytes before the end of the 30 day period, then any GBytes still available will continue to be available for the next 30 days.

When you have no GBytes remaining you will not have any access to the Internet, so it is important that you either order the GBytes prior to when you arrive on site or have the means to call us to order some GBytes (1 GByte minimum).

You can order GBytes by contacting us.



Remember you can always monitor your usage through our secure client portal

If you are unsure as to which option will suit your needs the best please contact us on 01467 624 543