SBBS Tooway Fair Access PolicySimply Balanced Business Services believes that all customers should be able to enjoy the benefits of their Satellite Broadband services. Our services are built around the idea that light users pay less for their connection, and heavy users pay more based around how much data they use.
This procedure ensures quality of service across all of our services, and no one experiences poor performance due to excessive use by a small handful of customers. If we did not implement a Fair Access Policy or FAP then we could experience poor speeds across the network with approximately 80% of all data allowance being consumed by approx. 20% of customers.
How it works
All of the different service levels are given sliding time windows. In any given time window there is a maximum amount of data you can transfer. If you exceed this limit then the Fair Access Policy will take effect and you will see a reduction in speed across your connection. At no time do we cut off, you will still be able to use your connection but just at a reduced headline speed.
Simply Balanced – Tooway Fair Access Table
|Description||SBBS 2||SBBS 10/15||SBBS 25/40||SBBS 100*|
|Total Monthly Data Allowance (GB)||2||10/15||25/40||100|
|Max Data Rates Before FAP||Download (Mbps)||5||22||22||22|
|Priority Threshold (less than 50% of allowance) GB||1||5/7.5||12.5/20||40|
|Congested (over 50% of monthly allowance) GB||1||5/7.5||12.5/20||60|
(Midnight – 6:00am)
|Max Data Rates when FAP Exceeded||Download (kbps)||64||64||64||N/A only email & web provided subject to terms*|
|FAP applied in monthly upload limits (GB)||N/A||2||5/8||N/A|
|Max upload speed if upload limit exceeded (Mbps)||N/A||3||3||N/A|
* For full details on the SBBS 100 Service please see our SBBS 100 Fair Access Policy below
What can I do if the Fair Access Policy takes effect?
If you find that the Fair Access Policy has take effect, remember that we do not cut you off so you will still be able to use your service, but as mentioned before at a slower rate than the headline speeds.
At this point there are 3 options available:
- Wait until your usage drops and you fall out of Fair Access Policy
- Buy a 1GB Volume Booster
- Upgrade to the next service level
*SBBS 100 Fair Access Policy
The SBBS 100 service provides uncapped web browsing and email subject to certain usage conditions:
|Accounted Day Time Data from 06:00 - Midnight||Service Limitations|
|A||≤ 40 GB||None|
|B||> 40 GB and ≤ 100GB||Limitations applied during peak hours and periods of congestion|
|C||>100 GB||Only Web & Email available – See 1.1|
|D||Volume Boosters||Not Available - See 1.2|
- A. When generated volume in any monthly cycle is less than or equal to 40GB, no limitations are applied.
B. When generated volume in any monthly cycle is greater than 40GB but less than 100GB
(i) During peak hours (Generally considered as 5:00pm - Midnight) where the network is under more severe congestion, only web and email will be provided, all other protocols will be blocked
(ii) During periods of congestion the management policy may reduce traffic load by giving preference to applications that require less bandwidth such as web browsing and email. Bandwidth intensive applications such as video streaming and file downloading may be slowed more than other applications: as a result, the quality of video streaming may be reduced and/or buffering may occur. In addition large file downloads may take longer to complete.
- C. In any case when generated volume in any cycle is greater than 100GB only web browsing and email will be provided.
In order to fully enjoy web browsing and email, when service limitations are applied, the user needs to follow all of the guidelines below.
- Virtual Private Network (VPN) and remote access must be turned off
- A web browser application has to be used to view static web sites only. Video & music such as, but not limited to, Youtube and iplayer are not considered static web sites and will be blocked. Certain Applications may not be considered web pages or email e.g. Apps for Android, iphone or ipad other than web browsers.
- Web browser URL must begin with http:// or https://. This means ftp:// and other externally launched applications will not be classified as web traffic.
- Email attachments must be less than 10MB.
Volume Boosters cannot be added to the Broadband 100 service.
Eutelsat amendments to the Heavy User Policy:
This helps both in curbing excessive data throughput during peak times (which can cause congestion on the network as a whole), and also it passively slows the data use of the user in the policy. If they are using more than 25% of their data in a week, they can potentially use more than 100% of their data within their monthly data cycle. Once a user hits the 100% cap, they are on a significant speed restriction 24/7. However on this policy, they will only be in a light speed restriction only in peak times and will be completely unrestricted in off-peak times.
If the data of the user falls below 25% in the second week (calculated via a rolling 7 days), they will exit this policy.
Remember you can always monitor your usage through our secure client portal.
If you are
unsure as to which
option will suit your needs the best please contact us on 01467 624 543